Delivery and Returns

Orders are prepared subject to stock availability and processed according to the delivery details provided by the customer.

Delivery process

Delivery times may vary depending on the product type, stock status, and delivery region. Partial shipments may be used for multi-item orders.

• The buyer must provide accurate name, phone, and delivery address details for the order to be processed.
• Preparation time may vary based on stock status, public holidays, campaign periods, or logistics conditions.
• If an order contains multiple items, the products may be shipped in separate packages or stages.

Delivery responsibilities

• The buyer should inspect the package for visible damage or obvious shortages at the time of delivery.
• Delivery may be delayed in cases such as absence at the address, incorrect address information, or inability to reach the customer.
• The seller side is responsible for preparing the order according to the confirmed details and organizing dispatch.

Return conditions

Return requests are evaluated when the delivered product remains unused and the request is submitted within the legally applicable period.

• To assess a return request, the product is expected to be resaleable, complete, and if possible returned in its original packaging.
• Different conditions may apply to products that are non-returnable by nature or custom-prepared.
• A return request may be rejected in cases of misuse, incorrect installation, or customer-caused damage.

Damaged or incomplete delivery

If damage, missing items, or incorrect shipment is detected at delivery, the issue should be reported without delay.

• If possible, photographs of the damaged package or product should be kept and shared during support requests.
• Prompt notification with the order number helps shorten the resolution time in case of missing or incorrect delivery.

Refunds

For approved returns, the refund timeline may vary based on product review, operational approval, and the payment service provider processing time.

• Refunds are processed after the relevant order and return record are verified.
• For online payments processed with iyzico, the refund timeline may vary depending on the payment service provider and bank processing speed.

Contact

For delivery, return, or missing item reports, the store contact channels, the company information page, and the order-linked customer records are used as the main contact basis.

• Company: Hurmuzlu Construction Food Import and Export Trade Ltd. Co.
• Address: Kizilirmak Neighborhood, Dumlupinar Boulevard, Pasifik Gayrimenkul 160 / 3 C-1, Ankara / Cankaya, Turkey